Privacy Policy

‍This privacy policy will explain how our organisation ORCA uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies?
Privacy policies of other websites
Changes to our privacy policy
How to contact us?
How to contact the appropriate authorities

What data do we collect?

ORCA collects the following data:

Personal identification information such as your (name, email address, phone number, etc.)
If you are a client we may also need your business address

How do we collect your data?

You directly provide ORCA with most of the data we collect. We collect data and process data when you:

Contact us through our website, directly via email, or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser's cookies.
Sign up to our mailing list from our website

ORCA may also receive your data indirectly from the following sources:

A recommendation from a client/supplier based on services you offer as a business

How will we use your data?

ORCA collects your data so that we can:

Process your order, manage your account.
Email you with special offers on other products and services we think you might like.

When ORCA processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

ORCA securely stores your data in a secure management tool, in our own secure inboxes in cases of email addresses as well as in our Mailchimp account where explicit agreement has been given.ORCA will keep your contact details for the remainder of our business relationship. Once this time period has expired, we will delete your data manually from all secure applications.

Marketing

ORCA would like to send you information about products and services of ours that we think you might like. We will only ever do this through Mailchimp where you have signed up to receive such communications.If you have agreed to receive marketing, you may always opt out at a later date.You have the right at any time to stop ORCA from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please opt-out of our newsletter from within our latest email campaign.

What are your data protection rights?

ORCA would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

‍The right to access - You have the right to request ORCA for copies of your personal data. We may charge you a small fee for this service.

‍The right to rectification - You have the right to request that ORCA correct any information you believe is inaccurate. You also have the right to request ORCA to complete information you believe is incomplete.

‍The right to erasure - You have the right to request that ORCA erase your personal data, under certain conditions.

‍The right to restrict processing - You have the right to request that ORCA restrict the processing of your personal data, under certain conditions.

‍The right to object to processing - You have the right to object to ORCA's processing of your personal data, under certain conditions.

‍The right to data portability - You have the right to request that ORCA transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 0117 403 5859

Or write to us: ORCA, HERE, Bath Road, Bristol, BS4 3AP

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

ORCA uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in (where applicable)
Understanding how you use our website

What type of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality - ORCA uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
‍
Advertising - ORCA uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The ORCA website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

ORCA keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 16 September 2022.

How to contact us

If you have any questions about ORCA's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@onlyorca.com
Call us: 0117 403 5859
Or write to us at: ORCA, HERE, Bath Road, Bristol, BS4 3AP